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    FAQs

    Please read our FAQs before sending us a message.

    Les Falaises du Trocadéro FAQs

    The edition sizes of Les Falaises du Trocadéro will be limited in time and by demand. The number of editions ordered in the time window will determine the final size of the edition. Each edition will have its own individual number and be hand signed on the label by JR.

    The editions for Les Falaises du Trocadéro are priced in euro. The prices indicated for Les Falaises du Trocadéro on the site are exclusive of VAT at the current rates unless otherwise stated and are exclusive of delivery charges and any customs or import duties or local taxes that may be payable. We are not responsible for any such duties or taxes that may be payable in respect of any editions ordered. You will be contacted by your local customs or shipping company regarding paying VAT and any applicable duties.

    The editions for Les Falaises du Trocadéro by JR are being shipped from the UK.

    Yes, we ship internationally. Please note that the shipping costs charged on HENI do not include any local taxes, import and customs duties that may be payable by you depending on where your editions are shipped to. 

    HENI estimates that the completion date for delivery of these editions will be within 3 months from the date of the end of application period. Timing is dependent on demand, COVID-19 restrictions and delays. We will be updating you as soon as possible once your order is ready to ship. DHL will send you a tracking number before despatch.

    For our drops (including Les Falaises du Trocadéro by JR), each edition number will be randomly allocated.

    ​​HENI editions come ready to hang on the wall and do not require framing. You may choose to frame the work, but this is down to personal choice. The works are fitted with a sub-frame on the reverse, from which they can be hung. Beyond this, we cannot give any formal recommendations about how you may wish to hang your edition.

    The edition does not come with a certificate of authenticity. Each work is individually numbered and hand signed by JR on the label on the back.

    We will only be accepting online payments, and only through the HENI Leviathan website. We offer several payment methods to purchase your edition. We currently accept credit or debit cards, as well as the cryptocurrencies Ethereum (ETH), Bitcoin (BTC), and USD Coin (USDC).

    The editions of Les Falaises du Trocadéro are priced in euro.

    If you are unhappy with the work you have purchased, or you have changed your mind, you have 14 days after the day you receive the piece to cancel your order and receive a full refund. You must return the piece, in the same condition received, within 14 days of telling us that you want to cancel. You must pay the costs of return. 

    HENI Leviathan has partnered with DHL to fulfil shipping for every order. Consequently, HENI Leviathan will not be processing any alternative forms of delivery.

    HENI will not be facilitating the collection of editions in person. DHL will be fulfilling delivery for all orders.

    Vesper FAQs

    The Vespers series will be exhibited at Phillips on Berkeley Square until 10th September 2021. HENI estimates that the completion date for delivery of these works will be within 3 weeks from the date of the end of exhibition. Timing is dependent on COVID-19 restrictions and delays. We will be updating you as soon as possible once your order is ready to ship. DHL will send you a tracking number before dispatch.

    All Vespers works come in a museum quality, black painted wooden frame. The framing is as per the artist’s design.  

    All prices are inclusive of framing.

    The prices indicated for Vespers on the site are exclusive of VAT at the current rates unless otherwise stated and are exclusive of delivery charges and any customs or import duties or local taxes that may be payable. Where such duties or taxes are payable in respect of any works ordered, we do not collect and pay them on your behalf. You are responsible for paying any amounts due directly to the applicable customs authority. We are not able to offer any guidance on customs or import duties or local taxes and recommend that you contact your local customs office for details. 

    The Vespers works do not come with a certificate of authenticity. 

    Each work is signed by the artist.  Please refer to the details on the artwork page for confirmation of signature.

    Vespers are being shipped from the UK.

    We will only be accepting online payments, and only through the HENI Leviathan website. We accept payments via Bitcoin, Ether, USDC, Visa, MasterCard, Maestro, American Express, JCB, Discover and Diners Club.

    Yes, DHL can ship internationally; local duties will be charged to the buyer by DHL ahead of delivery.

    HENI Leviathan has partnered with DHL to fulfil shipping for every order. Consequently, HENI Leviathan will not be processing any alternative forms of delivery.

    HENI will not be facilitating the collection of work from our offices. As above, DHL will be fulfilling delivery for all orders.

    Vespers come framed; they can be hung on the sub frame using two screws.

    HENI Marketplace FAQs

    We will only be accepting online payments, and only through the HENI Leviathan website.

    Yes, DHL can ship internationally; local duties will be charged to the buyer by DHL ahead of delivery.

    HENI Leviathan has partnered with DHL to fulfil shipping for every order. Consequently, HENI Leviathan will not be processing any alternative forms of delivery.

    HENI will not be facilitating the collection of editions from our offices. As above, DHL will be fulfilling delivery for all orders.

    The medium for each artwork is listed on the relevant artwork page.

    HENI editions come ready to hang on the wall and do not require framing; you may choose to frame the work but this is down to personal choice.  Some artworks on the marketplace might not come framed or with hanging mechanisms, this will be listed as such on the artwork page.

    For the Marketplace, we do not offer the opportunity to know the edition number you will receive. To protect sellers anonymity we are not listing the edition number that is being sold on secondary market works either but each edition number has been checked as part of each artwork’s review by our expert team.

    At present we are only selling secondary market editions from trusted sources of which we are confident of their authentication and provenance. Please see ‘additional information’ on the works listed which provides signature and edition details. If you have any questions please use our contact form. Artworks we are bringing onto our platform from collectors will be reviewed carefully by our teams before being listed on our site.

    We are excited to hear from artists, collectors, galleries and dealers wishing to sell artworks; If you would like to get in touch with us about selling, please complete the sellers registration form and one of our team will be in touch.

    We are proud of the level of condition of the artworks sold on HENI Leviathan.

    Buyer’s Premium is a fee that we charge for connecting collectors with artworks on the marketplace. It is 15% of the agreed price for the artwork. There is no Buyer’s Premium for Primary Market drops such as “Vespers”.

    We accept payments via Bitcoin, Ether, DAI, USDC, Visa, MasterCard, Maestro, American Express, JCB, Discover and Diners Club.

    On the Marketplace, you will receive a notification on shipment from DHL and can track your item from there. Items will be packed securely for shipment by DHL. Shipping times vary for each item and they are shown on the relevant artwork pages.

    If you are a consumer and you are unhappy with the work you have purchased, or you have changed your mind, you have 14 days after the day you receive the piece to cancel your order and receive a full refund. You must return the piece, in the same condition received, within 14 days of telling us that you want to cancel. You must pay the costs of return. 

    Crypto FAQs

    We currently accept Bitcoin (BTC) and Ether (ETH) and United States Dollar Coin (USDC). We may accept other cryptocurrencies in the future. Feel free to get in contact to let us know if there are any particular cryptocurrencies you would like us to accept in the future.

    You can purchase editions from Les Falaises du Trocadéro drop with cryptocurrencies. You can also pay for Vault storage. Cryptocurrency payments are not yet available on the Leviathan marketplace.

    We use Coinbase Commerce to accept cryptocurrency payments.

    Before we consider a transaction to be paid, we require 6 network confirmations for Bitcoin, and 35 for Ether.

    Coinbase Commerce will detect when the transaction has been made and it will display when the first confirmation has occurred.

    In the checkout, you can choose to pay with a cryptocurrency. You will be taken to the Coinbase Commerce payment page which allows you to select Bitcoin (BTC), Ether (ETH) or United States Dollar Coin (USDC).

    To make a payment, you can scan the QR code from your wallet. If you are using a smartphone, you can also click on ‘Pay with wallet’. This will automatically fill out the transaction details in your wallet. Alternatively, you can enter the amount and correct address in your wallet. Please make sure that you use the exact amount and the address displayed. We suggest using your wallet’s recommended transaction fees.

    If you are paying by Ether and have Metamask installed, it will open automatically and fill out the transaction details.

    If you do not make the payment before the time expires, the exchange rates will need to be refreshed in order to complete the payment.

    Since transactions are irreversible on the blockchain, if you make a transfer to the wrong address your funds will not be recoverable and we will not complete your order.

    If you transfer the wrong amount, we will refund the transaction and ask you to send it again.

    We suggest that you use the fees that are recommended by your wallet.

    Please note that transaction fees are paid to miners on the Bitcoin and Ethereum networks. We have no control over these fees and do not receive them.

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